TERMS OF SERVICE

Note: Last updated: 20 November, 2025.

These Terms of Service govern your access to use of our website, services and related content. By visiting our website or booking any service, you agree to comply with these Terms of service and our Privacy Policy points.

1. Introduction

Best Repairs provides professional, licensed repair, installation and maintenance services throughout Sydney NSW, Australia & surrounding areas. These Terms apply to all visitors, customers, and users of our website and services. By accessing our website or using our services, you confirm that you understand and accept these Terms of service, are at least 18 years old or legally authorised to enter into an agreement, and will use our services in accordance with Australian laws.

2. Scope of Services

Best Repairs provides a wide range of residential and commercial services including appliance repairs, appliance installations, plumbing solutions, electrical services, smoke alarm installation and maintenance and water efficiency solutions. Best Repairs Services availability and pricing may vary based on location, technician availability and safety requirements. We may modify or discontinue services at any time.

3. Boking Appointments

Appointments/bookings can be scheduled through our website form, by phone or by email. When booking, you are agreed to provide accurate and up-to-date information, ensuring safe access to your property for our technicians. You must be present at your location or have an authorised person present at the scheduled appointment time. If incorrect information is provided, additional charges or rescheduling may be required.

4. Payments

Payment is required upon completion of service, unless otherwise arranged in writing. We accept credit and debit cards, bank transfers and approved invoicing for real-estate and commercial clients. You will receive a tax invoice for our all completed services. Prices may vary depending on service type, parts used, labour, and onsite conditions. Late or unpaid invoices may result in recovery fees in accordance with Australian law.

5. Cancelations and Rescheduling

If you need to cancel or reschedule an appointment, you must notify us at least 24 hours in advance. A cancellation fee of $99 may apply if notice is provided less than 24 hours before the appointment, if the technician arrives and cannot access the property, or if the appointment is cancelled after the technician arrives

6. Warranty

Our work is covered by a warranty period that varies depending on the service provided. Warranty details will be communicated at the time of service. Warranty does not cover misuse, accidental damage, pre-existing faults, failure to follow care instructions, or consumable parts covered only by manufacturer warranty. To make a warranty claim, contact us with proof of service (paid invoice) and details of the issue.

7. Limitation of Liability

To the fullest extent permitted by Australian law, Best Repairs is not liable for indirect, incidental or consequential damages, loss of data, revenue or profit, or damages caused by misuse or unauthorised repairs. We are not responsible for issues resulting from third-party products, parts, or installations. Our liability is limited to the amount paid for the service in question, in accordance with Australian Consumer Law.

8. Website use and Content

All content on our website is the property of Best Repairs. You may not copy, reproduce, or misuse any website content without written permission. While we strive for accuracy, we do not guarantee that all website information is error-free, complete, or current. Website content may be updated at any time.

9. Changes to terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website or services indicates your acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled under NSW jurisdiction and applicable Australian consumer protection laws.