REFUND POLICY
Who we are
This Refund Policy outlines how we at Best Repairs manage refunds, cancellations, and warranty claims and your rights as a client, including residential, commercial, real-estate, strata, and property management clients located across Sydney and surrounding areas.
AUSTRALIAN CONSUMER LAW COMPLIANCE
Under Australian Consumer Law, you are entitled to a remedy if a service is not delivered with due care and skill, is not fit for purpose, or is not completed within a reasonable timeframe. If a service does not meet these legal standards, Best Repairs will provide a re-service or a refund as required. Our goal is to resolve any issues efficiently, minimising disruption to property operations, tenants, or business activities across Sydney.
REFUND ELIGIBILITY
Refunds may be considered under the following circumstances:
● The service provided does not meet the agreed scope or standard.
● A service is cancelled by Best Repairs and cannot be rescheduled.
● Billing or payment processing errors.
REFUND EXCLUSIONS
Refunds will not be provided for:
● Call-out fees as these fees cover the technician’s time to inspect and assess the problem. If a technician identifies that an appliance failure is caused by pre-existing damage, age-related deterioration, misuse, water or pest damage, or unrelated faults, standard fees will apply and are not eligible for a refund.
● Change of mind after services have been completed.
● Appointments cancelled without providing at least 24 hours’ notice.
● Services affected by circumstances beyond our control, including incorrect
client-provided information, inaccessible property, or tenant delays for strata and
property management clients.
CANCELLATIONS AND RESCHEDULING
Clients must notify Best Repairs at least 24 hours prior to an appointment to cancel or
reschedule a service. If insufficient notice is given, or the technician cannot access the
property due to tenant unavailability, incorrect access instructions, or unsafe conditions, a
non-refundable call-out fee will apply.
WARRANTY AND REPAIRS
Best Repairs provides a 3-month workmanship warranty on all installation and repair work.
If a repair or installation fails due to workmanship within this period, we will return to
rectify the issue at no additional cost. In addition, all installed appliances are covered under
the manufacturer’s warranty, which may vary depending on the product. Failures caused by
factors unrelated to our work, or components we did not repair or install, are subject to
standard service fees.
SUBMITTING A REFUND REQUEST
To request a refund, please email contact@bestrepairs.com.au with the service details,
invoice number, and reason for the refund. All requests are reviewed promptly, and eligible
refunds are issued via the original payment method within 14 business days.
Any questions about this Refund Policy, contact us at the below channels of communication
for a faster response:
● Email: contact@bestrepairs.com.au
● Phone: 02 8322 1000
