Privacy Policy

Note: Last updated: 20 November, 2025.

Best Repairs values your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and related Australian Privacy Principles. This Privacy Policy explains how Best Repairs collects, uses, stores, and protects personal information when you visit our official website at www.bestrepairs.com.au or use our services anywhere in New South Wales. By using our website or submitting information to us, you agree to this policy and consent to the handling of your information.

1. How we collect information

We collect personal and business information necessary to provide repair, installation, and maintenance services. This includes names, contact details, service addresses, booking information, payment details, and any information you provide in communication with us. We may also collect technical information such as IP addresses, browser type, and device information to ensure website functionality, security, and performance.

For commercial clients, real-estate agencies, strata managers, and property managers, we may also collect property-related details, tenant information, and maintenance requests to coordinate repairs and installations. By supplying these details, you confirm you have appropriate permission to share them.

2. How we use your information

Your personal and business information is used to provide, manage, and improve our services, including scheduling and completing repairs, installations, or maintenance. For real-estate, strata, and property management clients, we use this information to coordinate property maintenance, liaise with tenants, contractors, and strata teams, and ensure timely service delivery. For commercial clients, we use information to manage service agreements, bookings, and ongoing maintenance. We may also use your information to communicate updates, promotions, and service confirmations.

3. How we store and protect your data

We implement appropriate technical and organisational measures to protect your personal
and business information from unauthorised access, misuse, loss, or disclosure. Data is
stored securely on our servers and accessed only by authorised personnel necessary to
provide services.

4. Disclosure of Personal information

We do not sell or trade your information. We may disclose information to third-party service providers only as required to perform services you have requested, such as payment processing, contractor coordination, or maintenance management. For real-estate, strata, and property management clients, this may include sharing information with tenants, contractors, tradespeople, and property management teams to complete maintenance work efficiently. For commercial clients, information may be shared internally with staff managing your account or with contractors engaged to complete services.

5.Data Retention

We retain personal and business information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Customer comments, bookings, maintenance requests, and account information are maintained for service, warranty, and compliance purposes.

6.Cookies and similar technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyse usage. Cookies may store information such as your name, email, website preferences, or booking history if you request a service. You can manage or disable cookies through your browser settings, though some website features may not function correctly if cookies are disabled.

7. Your rights

You have the right to request access to the personal or business information we hold about you, request correction of inaccurate information, or request deletion of your data, subject to legal and contractual obligations. Requests can be submitted by contacting us at contact@bestrepairs.com.au.

Any questions about this Privacy Policy, contact us at the below channels of communication for a faster response:

● Email: contact@bestrepairs.com.au
● Phone: 02 8322 1000